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    Tours & TAILOR-MADE HOLIDAYS

     

    for the discerning traveller to Spain, PORTUGAL & MOROCCO

     

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    Authentic Andalucia

     

    journey through 3000 years of history

     

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    Majestic Spain

     

    immerse yourself in the passion and intensity

     

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    Undiscovered Portugal

     

    in the foot steps of the World's greatest explorers

     

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    Magical Morocco

     

    mystery and magic is yours to be found

     

 

Joseph Bosnich - Tour of Morocco and Andalucia


Hi Nicola. I'm home at long last after my wonderful adventure.
Nicola,I don't know how to thank you enough for what you did for me.My time in Andalucia and Morocco was probably the highlights of my life. All of your organisation in terms of accommodation,travel arrangements and information was absolutely impeccable and made my time there so much more enjoyable. In Morocco the driver/guide,Mustapha was superb and I couldn't have asked for someone better. He was superb and we got on extremely well.


When I get my head  above water I intend to get onto Trip Adviser and write  an absolutely glowing review about you at Lemon Valley.


I feel so indebted to you.


My fondest regards,best wishes and sincerest thanks

 

Daphne Passmore, Ireland

 

I took this tour with Lemon Valley in 2009 and simply had to come back and do it all again! The hotels chosen are excellent for both their amenities & locations. I love having all the bookings made for us, the hotels, trains, flamenco Alhambra & guided tours and yet at the same time being independent. Thank you for making the trip so memorable once again

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terms and conditions

 


 

Making a Booking:

 

After receiving an enquiry form we will check availability of the accommodation and any special requests and then email you with details of the holiday that you are interested in, with full details of what is included and what you will need to pay. At this point we can then hold the accommodation for you whilst you organise your flights etc. and confirm that you require the reservation.

 

Deposit and Balance Payment:

 

A small deposit is required per person to secure each reservation. The balance is then due 28 days before the start date of the holiday. In the case of bookings made within 28 days of departure, the full balance is payable when booking. For longer holidays covering more than two countries 20% of the total holiday cost is required. By making a deposit payment you are agreeing to abide by these terms and conditions of booking.

 

Payment Protection EC Package Travel Directive:

 

All monies paid to Lemon Valley Holidays are placed into a Protected Travel Account and held in accordance with the regulations which govern European Package Tour Operators. This ensures that your money is safe-guarded and not released to us until after you have completed your holiday.

 

How to Pay:

 

There are a number of ways that you can pay for your holiday:

 

By electronic bank transfer (BACS or wire transfer)

By Paypal - we will send you a payment request

By credit or debit card – we can accept MasterCard, Visa & Visa Debit

 

If you are making a bank transfer, the amount transferred needs to correspond with the amount for the holiday in euros.

 

Please check the amount with current exchange rates on the day of sending and make sure that you accept all
charges of sending and receiving (this is not applicable in the EU)

 

Bank Details:

 

Our company bank account is held with Barclays Bank

 

We also hold a merchant account for processing credit and debit cards.

 

Company Information:

 

We are registered as a Tour Operator in the UK and members of the Protected Travel Services

Registered address: Ground Floor, Dudley House, Madeira Road, Seaview, PO34 5BA. Isle of Wight. UK

 

Booking Confirmation:

 

Once we have received your deposit or full balance payment (if your holiday starts within 28 days) we shall confirm back to you with all the information that you need for your holiday including details of when you will be sent your arrival email and anything else that is included in your holiday, including reference numbers for entrance tickets that we have reserved for you.

 

Cancellations:

 

A cancellation can only be made in writing or email by the person who paid the deposit and accepted the terms and conditions of booking.

 

The following charges apply for cancelled bookings:

 

If you cancel 28 days prior to departure loss of deposit

 

between 28 and 21 days - loss of 50% of total holiday

 

less than 21 days before departure - loss of full payment

 

Where possible, if you unexpectedly need to cancel your holiday we always try and transfer as much of the holiday as possible to a later date. (This is solely at our discretion).

You may transfer your holiday to another person rather than cancel but an administration charge will apply. We strongly recommend that you take out holiday insurance to cover you against having to cancel your holiday and losing any money.

 

Cancellation by us:

 

In the unlikely event of us having to cancel your holiday, all money will be refunded. However, we cannot be held responsible for refunds if we have to cancel a holiday due to reasons beyond our control e.g. war, acts of terrorism, natural disasters etc. Again, we would try and transfer your holiday to a later date where possible.

 

Holiday Insurance:

 

We strongly recommend that you take out adequate holiday & medical insurance for your holiday. EU Residents should also carry a new European Health Card for emergency medical cover. (The old E111 is no longer valid) For skiing, mountain walking and 4x4 driving, you need to ensure that your insurance covers such activities and extreme sports.

 

Alterations by us:

 

We reserve the right to alter your holiday itinerary or accommodation for whatever reason and at any time. IN the unlikely event of this being necessary you will be offered alternative routes, visits or accommodation to the same value or above.

 

Alterations by you:

 

Once your holiday has been confirmed we do accept alternations but if these changes are made 28 days before the start of your holiday there will be a charge of 25.00 euros per change.

 

Once you are on your holiday if you want/need to change any arrangements or cancel any trips or hotels already confirmed then we will do the utmost to assist you with alternative arrangements, but please note that no refunds will be made for services and hotels not taken once you are on your holiday, and alternatives will need to be paid for by you, directly to the supplier involved.

 

Visas & Passports:

 

Please check with your embassy all current entry requirements for any countries that you will need to enter for your tour

 

Complaints:

 

If for any reason something goes wrong with your holiday whilst you are in Spain, Morocco or Portugal you should notify Lemon Valley Holidays AS SOON AS POSSIBLE on (0044) 7867 113 368 so that we can do whatever we can to rectify the problem. If you do not contact us at your earliest convenience then we can in no way be responsible for anything that transpires as a result of us not being informed of the problem at the time. If you do contact us and the problem cannot be rectified whilst you are on holiday, and you wish to make a complaint then it should be made in writing no later than 14 days after you have returned from your holiday to: Lemon Valley Holidays, Ground Floor, Dudley House, Maderia Road, Seaview, IOW, PO34 5BA. UK.

 

Liability:

 

All holidays are taken at your own risk. We endeavour to use reputable agents in our holiday itineraries such as established hotels, car hire companies etc. but we cannot be held responsible for them, their staff or their actions and any liability issues which may arise are to be made with the agent concerned. We try to be as accurate as possible in our guide packs but we do not accept responsibility for any loss, injury or inconvenience sustained by anyone as a result of information or advice contained in them.

 

Our walking route notes are kept up to date as much as possible but paths can change for a number of reasons and we do not accept responsibility for any loss, injury or inconvenience sustained as a result of paths and routes being different from what is contained in the walking notes.

 

Phone calls: if there is a problem on your holiday that needs to be resolved – please note that we are not financially responsible for any phone calls that you may need to make during your holiday to contact us or any other supplier.

 

Car Hire:

 

The terms and conditions of your car hire will be forwarded to you after your holiday balance payment has been received.

As we are not directly responsible for your rental car we cannot guarantee any aspect of the car rental and changes may be made to your reservation at any time.

 

Train Travel:

 

We will always endeavour to offer you the best times for your train travel and to book tickets for any particular times of trains or class of seats that have been requested, but this cannot always be guaranteed due to availability.
Please note that once you have received your train tickets they are not transferable to a different time and if you miss a train it will your responsibility to purchase further tickets and to get to your next hotel or onwards destination but if you call us we will do all that we can to assist you.

 

We cannot be held responsible for any inconvenience caused by a delayed or cancelled train. However, train companied usually provide alternative transport such as a coach, if a train is cancelled for any reason (apart from Force Major).

 

The above also applies to coach, bus or any other travel reservations made by us on your behalf.

 

Personal Information:

 

We only use your personal information for contacting you and making the appropriate reservations. We will never pass your personal details on to a third party. Your name will also be added to our newsletter datebase from which you can unsubscribe at any time.